Returns + Refund Policy

Return Policy

Quickly and easily return your item(s) by sending a return request email to info.shapemodestudio@gmail.com or use our contact form.

If your return is accepted, we'll send you instructions on how and where to send your package. Please note that customers will be responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You have 30 days from the date of original purchase to return your item(s).

 

Refund Policy

All returns are refunded via store credit in the form of a [STORE NAME] E-Gift Card. Returns are processed within 5–7 business days after your item(s) are delivered to us.

We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time. Returns/exchanges will NOT be accepted under the following conditions:

• Any items that are returned damaged
• Any items returned that appear to be worn, washed and/or altered
• Any items returned with pet hair, makeup stains and/or tanning solutions
• Any items returned with a strong perfume scent, body odor and/or cigarette odor
• Any items returned with rips, stains and/or holes
• Any items that arrive at our facility AFTER 30 days of the original purchase date

Any items returned to our Distribution Center that do not qualify will be discarded.

You can always contact us for any return question at [YOUR EMAIL].

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

To start an exchange, you can contact us at [YOUR EMAIL].